Customer Service Specialist with Czech, Slovak and English
Company Overview:
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Location: Remote work after trainings, Poland area
Your daily tasks:
- Providing the highest level of customer service connected to technical support;
- Answering incoming calls, mails and meeting targets set by our client and management;
- Following company policies and procedures, ensuring quality;
- Performing daily tasks in an efficient and timely manner;
- Achieving quality goals for calls and customer satisfaction.
What do we expect from you?
- Language: Native knowledge of both Czech and Slovak and good knowledge of English (B2);
- Experience: Good to have experience in customer service, especially in technical projects;
- Technology: Knowledge of MS Office and developed computer skills, tech-savvy profile;
- Personality: Motivated and enthusiastic, not scared of challenges.
Advantages will be:
- Ability to prioritize and plan;
- Independence AND ability to work with minimal supervision;
- Ability to solve problems;
- Attention to detail;
- Developed soft skills.
Working conditions:
- Type of contract you choose yourself (freelance contract for students below 26 years old and employment contract for employees above 26 years old);
- Basic salary + monthly bonuses;
- Work fully remotely from the comfort of your own home after trainings.
What else should you know?
- Co-financing for glasses and holidays, employee referral program, vouchers for various occasions (Christmas, Childrens Day, etc.);
- We offer private Medicover healthcare;
- Multisport card available, as well as an internal Everbetter program to promote a healthy lifestyle;
- Professional development through training and cross-location cooperation at the international level.
Application submission signifies the applicants agreement to process the personal data contained in the application for the purposes necessary for the recruitment process in accordance with Foundever privacy policy.
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