Customer Service Specialist with Dutch and English

Location: Remote from Poland

• Providing the highest level of customer service (Chat/E-mail/Phone);   
• Answering incoming calls and meeting targets set by the customer and management;  
• Following company policies and procedures, ensuring quality;   
• Performing daily tasks in an efficient and timely manner;   
• Achieving quality goals for calls and customer satisfaction.

• Language: Proficiency in Dutch (B2) and  English (B2);  
• Experience: Cool if you have experience in sales;   
• Technology: Knowledge of MS Office and developed computer skills;   
• Personality: Motivated and enthusiastic. 

• Ability to prioritize and plan;    
• Independence AND ability to work with minimal supervision;  
• Ability to solve problems;  
• Attention to detail;   
• Sales skills;   
• Soft skills.

• Type of contract: employment contract;
• Basic salary + bonuses;   
• Work environment: Remote work from Poland.

• Co-financing for glasses and holidays, employee referral program, vouchers for various occasions (Christmas, Childrens Day, etc.);  
• We offer private Medicover insurance;  
• Multisport card available, as well as an internal Everbetter program to promote a healthy lifestyle; 
• Professional development through training and cross-location cooperation at the international level. 

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.